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Overview
There are currently 3.58 million foreign residents in Japan. The Japanese government has been actively promoting the acceptance of foreign talent,
and this trend is expected to continue. However, essential infrastructure such as internet and telecommunications
vital for the daily lives of these residents—still has significant room for improvement.
Our company specializes in providing telecommunications services for visiting and resident foreigners in Japan.
Our mission is to offer services that make people feel, “I’m glad I came to Japan.”
Working in a diverse and international team environment, we build services through open discussion and collaboration.
We are looking for new team members who are eager to help shape a future where the boundaries between Japan and the rest of the world become increasingly seamless.
Job Description
You will be responsible for supporting customers using our services that provide Wi-Fi routers
and SIM cards to foreigners living in Japan. The role will gradually expand to include phone support as you build up product knowledge.
Main Tasks:
Respond to product-related inquiries via email and chat, including requests such as changes to accommodation or
delivery addresses, compatibility of overseas devices, connection speed concerns, and return procedures.
- Approx. 60 emails and 10 chat inquiries per day
- Work in collaboration with other full-time staff and part-time employees
Process orders from customers by translating them into Japanese and preparing the necessary shipment documentation.
- Include delivery timelines and accommodation details
- Responsible for packing and shipping products
One of Japan’s Leading Providers of Telecom Services for Foreign Residents
Rapidly expanding global business with a growing user base!
●Our Services
Telecommunication services for foreign residents living in Japan
SIM card sales and Wi-Fi rental services for international tourists visiting Japan
Wi-Fi rental services for Japanese travelers going abroad
●Our Vision: An Open and Global Company
– A future without borders between Japan and the world –
We aim to become Japan’s most globally connected company.
Our ideal world is one where people of all nationalities, ethnicities, and languages can live comfortably
—anywhere in the world—not just in their home country.
We are passionate about building a truly globalized society, beyond just travel and telecommunications.
Everything we do is driven by the goal of creating a world where borders do not create barriers to daily life.
●Our Company Culture
We are proud of our diverse and inclusive workplace, where employees from different countries, cultures,
and religions work together with mutual respect. Diversity is one of our core values.
●Our Founding Story
Our founder moved to the United States after graduating from high school. While traveling abroad and upon returning to Japan,
he experienced firsthand the inconvenience of communication services. That experience led him to start this company with a childhood friend.
In the future, we plan to expand beyond telecommunications and develop various services that support people crossing borders
—ensuring a stable and comfortable experience, wherever they are.
Shinjukuku, Tokyo:
【access】
■3 minutes walk from Shinjuku West Exit Station on the Toei Oedo Line
■5 minutes walk from Seibu-Shinjuku Station on the Seibu-Shinjuku Line
■5 minutes walk from Shinjuku Station on the JR, Keio, and Odakyu Lines
Possibility of transfer: None
Full time
Annual wage / 3,650,000~ yen
* Bonus
Available
09:00~18:00
Night shift: none
Average monthly overtime hours: 30 hours or less
Holidays: Shift system
Annual holidays: 122 days
■Complete 2-day two-day weekends
*Saturdays and Sundays will be a shift system, and you may come to work 2-3 times a month
(in that case, you will be given compensatory time off on weekdays)
■Year-end and New Year holidays
■Paid annual leave
■Parental leave: Available (with a track record of usage)
Social insurance available
Transportation expenses will be covered
■SIM card provided (free calls and communication costs)
Available (3 month)
2~5 persons
Engineer/Specialist in Humanities/International Services
Graduated from a vocational school or higher in Japan or a 4-year university or higher overseas